Customer Journey Map

Verified by ATL Academy

Completed by Khanim Huseynzade

18 İyul, 2023 16 hours

Introduction to Customer Journey Mapping and Understanding Customer Personas
Identifying Customer Interaction Points and Developing Empathy Maps
Stages of the Customer Journey
Customer Expectations and Pain Points
Data Collection and Analysis for Journey Mapping
Planning and Sketching the Customer Journey Map
Visualizing, Representing, Validating, and Refining the Customer Journey Map
Measuring and Analyzing Data in Journey Mapping and Leveraging Maps for Strategic Decisions